VARENNE · ORDER TRACKING
Follow your pair, step by step
Enter your order or tracking number below to see where your shoes are right now.
Questions about your delivery?
My tracking hasn't updated in a few days
That's normal while the parcel crosses borders or waits at a sorting centre — updates can pause for 3–5 days and then appear all at once. If nothing changes for more than 7 days, write to us and we'll check with the carrier.
It says "Delivered" but I don't have it
Check with neighbours, building reception or your mailbox — carriers sometimes leave parcels nearby. If it doesn't appear within 48 hours, contact us and we'll open an investigation.
Can I change my address?
If the parcel hasn't been handed to the carrier yet, yes. Reply to your order confirmation or email us as soon as possible with your order number.
What if they don't fit?
You have 30 days from delivery to request an exchange or return. Just email us with your order number.